It was great until it wasn’t - Anonymous employee FreeWill Employee Review

3.0
3 Aug 2023
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

I loved FreeWill. At the time, I would have told you it was the best job I’d ever had. My colleagues were truly the best and the brightest- the most caring and intelligent people I’ve worked with. Company culture (seemed) great. Super connected remote culture, professional development opportunities, thoughtful and collaborative work environment, etc. This would be a great “stepping stone” job for early career professionals that want to grow and gain great experience. It definitely wasn’t perfect, but it was really good for the most part.

Cons

Laid off with zero warning after repeatedly being reassured by the co-CEOs that our company would NOT feel the impacts of industry-wide tech layoffs. Initially, I was disappointed, but saw this move as a business decision. However, after seeing jobs that people were laid off from being re-posted within a couple months, huge hiring bonuses being offered for certain roles, and execs boasting about the company’s massive success, it really feels like a slap in the face. I now feel like all of the things we were told when we were laid off was nothing more than lip service, and completely disingenuous. I truly wish the company well, as I greatly respect my former colleagues that continue to work hard every day - but would caution anyone seeking job stability and leadership transparency. The only reason I still gave the ratings I did were because the bulk of my criticism has to do with how the layoff was handled, not my experience while on the team.

avatar
FreeWill Response
2y
Thank you for this feedback, your contributions to FreeWill, and your continued well wishes! We're so happy to see you enjoyed your time with us and would recommend us to early career professionals. We have strived to be as transparent about company performance as possible by consistently sharing company updates and how we are tracking towards company goals. However, we were navigating some unknowns in the macro-environment that led us to make tough decisions. It was not an easy decision to conduct layoffs in March 2023 but is ultimately a decision that has paved the way for continued sustainability of the company and we're so sorry this came as a surprise to you. While we have not returned to the level of hiring being conducted pre-layoffs, we are currently only backfilling roles based on recent team member transitions or increased capacity needs. We have made every effort to re-engage with former team members about opportunities to return to FreeWill whenever possible and have been grateful to have some return. We truly appreciate the well wishes and also wish you the best!

Explore other reviews about FreeWill

5.0
6 Mar 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

MIssion driven Caring employees Innovative

Cons

Slow growth and a strong culture lead to low promotion opportunities

1
avatar
FreeWill Response
3mo
Thank you for sharing about your experience these past few years and we're glad you've had a great experience with company culture!
4.0
25 Jun 2026
Recommend
CEO approval
Business outlook

Pros

work is genuinely meaningful: selling in support of nonprofits doing good, with a team that's smart, kind, and well-resourced. SPIFFs, conference travel, and consistent investment in sales tech (ex. Claude Pro). sales leadership (although a revolving door) has been supportive and encouraging in growing my skill sets and providing promotion opportunities. company provides generous PTO and parental leave, annual gifts, stock options, and WFH and professional development stipends. CEOs and department leaders are aspirational and inspiring.

Cons

competitive market to sell into, newer products still establishing PMF, team has seen staff turnover which created short-term uncertainty but also opened up real opportunity for people who stayed. feels like some folks in management speak down to others, but you learn to tune it out.

See reviews by: Helpful|Rating|Date|All