Pros
- Management shows they wish to improve salaries, working conditions, additional benefits, etc... and at times actually succeed. - Work-life balance mostly OK, relatively stable work load - All issues can be openly discussed with direct management, even though a solution is not always provided - Most colleagues very enjoyable people - Most managers are friendly and wish the best for the employees - Work load is constantly monitored and attempts are made to keep workload reasonable - In case of issued, management is generally strict but supportive to employees.
Cons
- Often efforts from local managers to improve employee's conditions are blocked at partner level - The way employees are treated, recruited and assessed is not consistent between offices (at some offices at times employee satisfaction is very low, often due to high work load) - Opportunities for personal growth are available, but are not always satisfactory (i.e. can be quite limited and progress in career is rather slow) - Company values are not applied in practice (i.e. the client's requests always go first and the employees come second) - Corporate culture of lack of respect for caseworkers (especially junior ones) comes to the fore regularly, even if the individual manager does generally respect the employees - It takes very long before additional staff is hired, even though it is clear workload is too high, or will very soon be too high