23 Oct 2017
Four Seasons Response
8yThank you for comments and feedback. At Four Seasons, we strive to ensure that every employee has a positive work experience but unfortunately, it appears we missed the mark during some of your time with us. Recent engagement scores of our Worldwide Reservations team (many of whom have been with us for more than 10 years!) are at a 3 year high but your comments show that there is always the opportunity to improve and to do better.
HR and senior leadership, on an on-going basis work with the Worldwide Reservation management team to improve key business processes such as scheduling and recognizing performance, with a balance to meet the guest expectations for our luxury brand.
We encourage employees to use our Open Door policy to speak to any leader, or our HR team if issues arise and invite you to reconnect with us should you wish to discuss your experience in more detail.
Thank you,
Shaunella,
Corporate Human Resources