Great pay but job wasn't so great for me. - W-2 Case Manager/Financial Employment Planner Forward Service Corporation Employee Review

We appreciate you spending the time to provide feedback to us. We’re glad that you enjoyed much of your experience and the pay and benefits. The workload has been a concern for us and we have been hiring to reduce this and create more efficiencies, but as you mentioned, the long learning curve in W-2 means results take some time. We also recently added an Emergency Assistance call center in an effort to handle walk-ins better so staff can focus on the customers they are meeting with that day. Things change fast in today’s world and we’re working to adapt to all of these so that our work environment is satisfying for both customers and FSC staff.