Great Work, Not So Great Leadership - Anonymous employee Forward Service Corporation Employee Review

Leadership is terrible. Although there is a lot of freedom, and independence within the various roles in this company, the management staff in the field don't seem to have a clue. Vital classes that teach skills necessary for a customer to succeed are cut because they dont provide a payment. Case managers are forced to "meet their numbers" and if they do not they are scolded, however, by placing people into activities that don't match their goals they also get scolded. It's a lose/lose. There are not enough activities to meet our customers needs. There are is absolutely no training in order for you to be successful in your role. The leadership staff needs to be completely wiped clean, and the new staff needs to be provided proper training. The vision for this company is great. The execution of the mission is horrendous.