Where to begin. Management is completely clueless about what goes on and what the experience is like in field offices, HR included. Upper management will tell you "they know" because they used to be a FEP or Case Manager, but that means nothing anymore. Even in the few years I have been with the agency the expectations have changed so much that it's obvious previous FEPs weren't held to these standards. Clients are so easily able to contact you - they demand updates instantly and supervisors have no clue what that's like. Program Coordinators are often not educated in Human Services, rather in business, and a good FEP can run circles around their supervisors yet are treated otherwise. QA, TL and PCs offer obvious, worthless advice not realizing that experienced Case Managers are above and beyond what they have for ideas. No acrual help is offered for the workload. When people say they just expect you to finish your work and finish it 100% perfectly according to state standards they aren't joking. There is a difference between holding yourself and your agency to a high standard and being unrealistic. The agency has failed, horrendously, and instead of just admitting that and trying to improve they continue to allow themselves to go further downhill. Your eyeballs will fall out from staring at a screen non stop. You will hope customers miss appointments so you have time for paperwork (yeah that's really helping people). You will lose your ever-loving-mind working for supervisors who have no clue what your job is like yet think they can manage you.
All of this can only be experienced if you even get past the training.. FSC says they have this awesome "mentor program," but you might go months before anyone cares to "train" you. You will sit in front a computer watching modules so outdated and so confusing you'll feel so stupid.
Stress, stress, MAJOR disconnect from upper management to field offices, and the realization your mission to help others has gone horribly wrong.
