Great people - Customer Success Manager (CSM) Follow Up Boss Employee Review

Great team I love it

Lots of time on the phone

For four years, I dedicated myself to Follow Up Boss, an exceptional company defined by its outstanding leadership and focused vision. Regrettably, that company and its once vibrant culture have faded into the past.

After the acquisition, a rapid descent unfolded. Countless benefits evaporated, the majority of employees were shifted from salaried to hourly wages, support waned, and communication all but vanished. The once vibrant energy that defined our work at FUB has completely dissipated. I've shifted from feeling a sense of ownership over customer interactions and my role to being just a cog in a machine, where success hinges solely on the quantity rather than the quality of interactions. I had hoped for a more considerate and seamless transition, yet now my days are consumed by colleagues incessantly discussing their exit strategies—leaving me pondering the same options.