Pros
I sat here for nearly ten minutes trying to think of a single positive about this company beyond the technical flooring knowledge they provide—but that’s ultimately all I could come up with. I worked there for two years after spending five years at Lumber Liquidators in a management role.
Cons
It’s difficult to know where to begin. In over 10 years of working in retail, this was the first company where I experienced a strict point-based attendance system. Employees were penalized for circumstances such as running late or managing chronic health conditions, with little flexibility or understanding. It often felt as though employees were viewed strictly as sales numbers rather than individuals. At the Sanford location, under the management of John Bolin, leadership appeared heavily focused on minimizing expenses in order to maximize store performance metrics and bonus eligibility. Cost-cutting measures often seemed to take priority over employee support, morale, and professional development. While there were occasional morale-boosting efforts such as company cookouts or free meals, these gestures felt superficial when compared to broader concerns about compensation and workplace culture. The work environment also fostered division rather than collaboration. Store surveys were presented as a platform for honest feedback; however, after I provided candid feedback regarding management, I experienced what felt like increased scrutiny. It created the impression that critical input was not genuinely welcomed. Over time, I observed multiple employees being terminated under circumstances that felt inconsistent, while others who demonstrated strong performance and work ethic did not receive proportional recognition or advancement. Overall, the culture contributed to tension among team members, discouraged open and transparent communication, and created an atmosphere where employees often felt pitted against one another rather than supported as a cohesive team.