I quit after 3 months - Customer Service Technician Flex Employee Review

2.0
30 Sept 2012
Recommend
CEO approval
Business outlook

Pros

Only place to make $15/hr without a college degree and/or some technical skills these days. If you are good at phones and sales, this is a great job.

Cons

Don't expect training on the phones. Training is on customer service and general information that totally does not prepare you for the job, and once you start the job, your coworkers will be too busy to help you learn how to solve the particular customer service problems you get. So you'll end up just exchanging lots of phones because you don't know what is wrong with them. You will also try desparately to upsell upsell upsell, even though many customers need absolutely nothing, or worse, are coming to you with their 2nd or 3rd defective advice - but you are supposed to upsell upsell upsell. The Verizon employees are not nice to you, management would come in every week or so and observe you (intimidating), then critique it to death, but not really offer any support.

Explore other reviews about Flex

5.0
30 Apr 2026
Recommend
CEO approval
Business outlook

Pros

Opportunity for growth is great. Management knows how to do the job. Feel supported and

Cons

MRP outdated, but aren't they all? Bathrooms are outdated, but aren't they all?

2.0
15 May 2026
Recommend
CEO approval
Business outlook

Pros

Health, dental, vision, and 401(k) were quite good.

Cons

Flex tolerates a toxic work culture from their most senior leaders. My director, literally, yelled at me daily, usually throughout the day. He physically grabbed me and forced me in the direction he wanted me to move. He threatened to fire me or replace me at least once a week. I went to the then director of HR who did absolutely nothing. After she was let go I went to her successor who told me there was no record of me speaking with HR before. And she did nothing. Unable to tolerate the work environment, I left. The company doesn't take safety seriously. We had shelving collapse resulting in an employee needing medical attention. The person tasked with designing and building storage has no training, no mechanical background, and no analysis is being performed to validate if the storage can hold 1,000+ pounds. There's no budget for professionally designed storage and, again, I was threatened for raising this as a concern. I learned today this same director is continuing to use me as a scapegoat despite me no longer working there.

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