Pros
Flextronics Retail Technical Services (formerly known as Solectron USA) employed customer service technicians as a part of a contractual agreement with Verizon Wireless. Customers who had issues with their wireless devices would visit with one of the Flextronics technicians. Generally, it was a good working experience.
Cons
You could tell there was an invisible wall between the Verizon store personnel and the Flextronics technicians. Over time, the technicians started doing things that would normally have been done by a Verizon customer service representative in the store. The Verizon people were paid salary plus commission, while the Flextronics people were paid no commission. The technician positions were morphing into a Customer Service Representative position, and that was causing lots of consternation with the Verizon people, because the Flextronics people were suddenly taking sales and commissions away from them. It is a high turnover environment...in fact, I was let go from my position via a phone call from my manager. He didn't even have the guts to face me. Very dissatisfied.