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      Five9

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      Five9 reviews

      Such a disappointment - Anonymous employee Five9 Employee Review

      1.0
      20 Sept 2023
      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      They have ESPP, RSUs, and free benefits (mediocre ones). My manager is fantastic as is the rest of our team. We generally have to keep our heads down to avoid the politics and hyper-emotional men who work here.

      Cons

      Where to begin... - PTO is minimal compared to other tech companies (3 weeks per year which includes sick time and a force company "shutdown" where you have to use your own PTO) - Leadership clearly doesn't communicate. Initiatives roll forward with a lot of disagreement. - Return to office took effect this month and they're using badge reporting to spy on employees, so no trust there. - Executives flake on meetings they request. - Executives are very defensive when change is proposed - Things here move very slowly, yet leadership speaks about urgency at the same time. - The CEO talks about culture, but doesn't actually care about employee well-being. - Being a younger employee here is the worst. The old white boys club is all there is. If you're younger than 40, run for the hills.

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      Five9 Response
      2y
      Thank you for providing your insights. We are sorry to learn that your experience has been disappointing. Our leadership team is committed to ensuring Five9 has an environment which allows all of our Five9 team members to feel comfortable bringing their knowledge, experience, and creativity in providing solutions for our customers. We work to achieve this through transparency, support and active listening and encourage you to reach out to your People Partner to help us better understand your perspective and address your concerns.

      Explore other reviews about Five9

      5.0
      27 Mar 2026
      Technical account manager (tam)
      Recommend
      CEO approval
      Business outlook

      Pros

      Treats you great. Control of your own schedule

      Cons

      Challenging clients, a lot of adversity based on escalation.

      1.0
      20 May 2026
      Account director
      Recommend
      CEO approval
      Business outlook

      Pros

      Not a single pro, this company is awful

      Cons

      - Leadership promotes their boys club buddies that severely lack leadership skills - The product sucks. It's nowhere near industry standard - The culture is HORRIBLE. Very much sink or swim, no support, zero engagement with other employees unless you suck up to them or are in the office - Mid Market "RVP" leaders are some of the worst Ive ever seen. If you dont go to them to appease their ego for every little thing, they will "manage" you out - SKO was the worst broke company efforts Ive ever seen. Shouldnt have had one, this company is embarrassing. The public speakers and corny jokes were the most cringe thing Ive ever witnessed, Ive never felt more demotivated in my life - Boys club culture to the fullest, if you dont stroke everyones ego, you're out Stay far away from this company. Go to a real CX/UC company. FIve9 is begging for acquisition and no one will take them. The system is old and ugly. Run from this org. Don't bother.

      1
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