16 Dec 2020
Anonymous employee
Firstmark Credit Union Response
5yWe place great importance on the voice of our employees and appreciate your feedback. We will certainly pass along your full comments to our CEO who is passionate about the employee experience.
As noted in our most recent annual employee engagement survey, trust in leadership is at an all-time high, and based on the same survey, our credit union was named as a 2020 Best Places to Work by the San Antonio Business Journal. Our high employee engagement scores align with our high member satisfaction scores, and we are very grateful to our employees who work hard to represent and nurture a culture rooted in kindness, respect, and collaboration.
We regret your experience fell short of the positive consensus our employees have expressed. Thank you for the part you have played in our credit union’s success, especially during a time of unprecedented challenge and adversity. It is our hope that you find great success as you move forward in your career.