employer cover photo
employer logo
employer logo

First Niagara Bank

Acquired by KeyBank

Is this your company?

First Niagara is the worst company I have ever worked for. - Branch Service Supervisor First Niagara Bank Employee Review

1.0
19 Nov 2014
Recommend
CEO approval
Business outlook

Pros

About the only positive thing about working here is the salary is higher than industry average

Cons

This bank is nit picky about everything. They tell you that you're doing a good job then you fail the internal audit with things that were never communicated to employees. Upper management sees branch employees as expendable from a conference call we were told that we shouldn't be taking our vacation time if we haven't met our goals as well as being told and I quote "if you don't have a HELOC for the week you should feel sick to your stomach" this bank keeps saying they want to be customer centric but actions speak louder than words this bank just wants money and have let high net worth customers leave because they don't listen to their customers. Mandatory weekly call nights to call customers that we've called hundreds of times and the bank makes no effort to drive in a new customer base.

Explore other reviews about First Niagara Bank

5.0
28 Oct 2020
Recommend
CEO approval
Business outlook

Pros

Benefits and senior management all great

Cons

Other than working Saturdays no cons.

4.0
28 Feb 2015
Recommend
CEO approval
Business outlook

Pros

If you work hard and show that you care and are trying, you will do well and quickly move up in this bank. I think the bank does well with staffing and recognizing talent. Benefits are pretty good and a you get a good amount of time off! I think communication is pretty good in this bank. A lot of good management.

Cons

Just recently, the branch goals have become quite high and difficult to reach and a lot more pressure is being put on everyone. It seems that each year, there are major cut backs to budgets and also a significant amount of people are being let go and the rest are shuffled around. This is pressuring as well, that uneasy feeling of not knowing how long you will be employed for or what other changes are in store for you or the bank.

1
See reviews by: Helpful|Rating|Date|All