Pros
Generous time off policy; decent benefits; work from home opportunities. Enjoyed my co-workers when working in the trenches with them. If you make connections outside of your department, you can find groups that will help you grow and learn the business, clients, and the platforms.
Cons
A company that is more concerned about the bottom line than they are the people. They made several acquisitions in a short amount of time to become "The largest Background Screening Company." That does not make them the best. Due to all the acquisitions, there was downsizing and a lot of off-shoring done, specifically domestic Customer Service. Clients then are upset, as the response times went from one day to one week. Hold times went from 2-5 min to 1 hour. It falls on the Account Managers' heads to fulfill Customer Service related questions. So they are not able to perform their job duties properly. Sales are told to sell at any cost, but they sell services that don't exist. Then it's up to the other teams to pick up the slack and right the wrong. Too many clients per account manager makes for a poor client experience. However management does not take this into consideration. They will just try too placate the customer, demand things from you and other departments and take all the credit for fixing that one issue. Even though the underlying issue is never addressed. Platform consolidation has become laughable, as they are all unstable. Combining them all just makes for unpleasant client experience. Any promise for advancement is a lure and rarely achievable. Turnover in one department was over 100% in a 6-8 month time frame.That should say something by itself.
