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      First Advantage

      Engaged employer

      First Advantage reviews

      Fast paced, disorganized - Technical Support Analyst I First Advantage Employee Review

      3.0
      1 Jan 2015
      Technical support analyst i
      Recommend
      CEO approval
      Business outlook

      Pros

      The management is really flexible and understanding. thers full health coverage for a decent price. There's plenty of PTO and opportunities for overtime. There is plenty of work.

      Cons

      There is a total lack of communication between departments. There's little communication between management and employees. Everything is totally disorganized. The on boarding process was ridiculously unorganized. It took months to get a computer. The only way to get someone to do their job is to copy their manager in on the email. When there's an issue, it can literally take weeks to fix.

      avatar
      First Advantage Response
      11y
      Your input is appreciated. We value honest feedback to help us continue to transform the industry and the company. Many thanks!

      Explore other reviews about First Advantage

      5.0
      1 Jun 2026
      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      Excellent work environment and great coworkers

      Cons

      No cons are within this company for me

      avatar
      First Advantage Response
      6d
      Thanks for leaving a review of your experience with us! We're glad to hear that the work environment is a good fit and that you're enjoying your coworkers. We hope you continue to find your time with us to be a positive experience.
      1.0
      3 Jun 2026
      Customer success
      Recommend
      CEO approval
      Business outlook

      Pros

      Remote first company Once out of operations you really manage your own time.

      Cons

      Excessive Workloads Poor choice in Team Leads Don’t get sick and if you do pray it doesn’t last longer than your FMLA 12 weeks because they will fire you! Even after 8 years of employment. Even when it is documented that they are responsible for the health issues caused by burnout!

      avatar
      First Advantage Response
      6d
      Thank you for sharing your experience. We’re sorry to hear about the challenges you faced, particularly around workload, leadership support, and your health concerns. We recognize how important it is to feel supported during difficult times, and your feedback highlights areas where we must continue to improve. We appreciate you taking the time to speak up and wish you all the best moving forward.
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