Pros
I enjoy working with all of my clients and hearing their experience with utilizing the Firepoint system and how much it has enhanced their business needs. I love working with the team here! We work together brainstorming ideas to improve the quality of support and customer service both internally and externally. We all strive to make each other better than the day before. The culture is one I have never seen in any previous work environment I have been part of and I wouldn't want to be anywhere else. I am glad to be able to call myself part of the Firepoint family!
Cons
As a fairly newer company policies and procedures are constantly being updated and implemented to fit the needs to be the most efficient and effect that they can be. -Not necessarily cons- Things are very diverse and changing rapidly so we need to be able to adapt and keep up or we can fall behind. Frustration can be found at times with the communication between departments but we are building and cultivating these daily. It's awesome being part of a company that is constantly working to better improve overall.