1mo
Thank you for sharing your feedback.
A few points of clarification for anyone reading this review:
The KPIs referenced here, including call activity and profit goals, are outlined explicitly in the interview process and reinforced throughout training. On call volume specifically, the hard daily KPI is 80 calls, not 120. And for any rep consistently hitting their profit goals, call counts alone are never the basis for a performance conversation.
We also want to be transparent around our communication as it relates to under-performance. Every new rep receives monthly check-ins with their direct manager and Director of Sales Development. Performance standing is communicated clearly and regularly in these meetings. Team members are made aware of performance concerns by management at least several weeks before any employment decision is made, have access to their own performance data and percent-to-goal progress at all times, and are given plans to improve performance before employment decisions are made. A termination should never come as a “surprise.” This increased communication around performance is something FWF has worked on tirelessly over the last several years.
Over the last several months, over 90% of our new reps either met or exceeded their call KPIs, which tells us that the expectations are both clear and achievable.
We wish you well in your next chapter.
