Used to be great - Financial Center Manager Fifth Third Employee Review

Overall toxic retail culture, staffing model does not allow branches to operate properly during business hours. Employees don't have support from bank when it comes to rude, obnoxious, threatening customers. Customers can call you names, use vulgar and bank pretends nothing happened. You can't use vacation when needed or you are limited on how to utilize your vacation because branches are short staffed. You can't take appropriate lunches. You can't utilize earned personal time when needed. Branch managers are 1) managers, 2) bankers, 3) tellers and 4)business development officers. All this to hit 100% on raised goal targets so that you can earn additional 2k on a semi-annual bonus. Revenue plan is setup in a way, where if there is a discrepancy nobody knows how to fix it but it affects your performance plan. Most metrics on scorecard you have no control over them. If you don't have a Spanish last name, you can forget about getting promoted, especially on Retail side.