Good people, poor Sr. Management - Anonymous employee Fifth Third Employee Review

I've been working there nearly 8 years and it seems as if every year or 2 there are DRASTIC changes within the company. When these changes occur, they don't seem to be very well though out. As usually it results in pure chaos, and employees under stress because due to the new procedures, certain areas of support are no longer available. It's almost like upper management gets some "great idea" and throws it off on middle management. Then regular employees are left to pick up the pieces. This makes things extremely difficult for clients & employees.