Pros
• The populations served • The central location • The staff truly care about the families and community they serve
Cons
• Toxic leadership driven by the CEO’s personality and enabled/perpetuated by agency’s Officers and Leadership. • Cult of personality driven (in rhetoric) by a need to “achieve the mission”- often at the expense of the health and well-being of the people doing the work • Culture of ‘racing to the bottom’ - performing peak quality work with as little resources as possible - derailing the safety and well being of staff. • Competitive and hostile workplace, with people reacting to resource scarcity with fear, antagonism, and abuse. • Leadership lacks the skills capacity and emotional intelligence to set a healthy tone. • Communication is siloed, lies are ramped, and HIGHLY inappropriate and abusive behavior is tolerated out of a fear. • Staff suffer for years in a disordered work environment out of fear, before burning out and leaving abruptly - negatively impacting continuity of care, and client health outcomes. • HR does not understand the value of retaining staff with healthy attitudes about work.