Pros
a lot of good people who are hard working. New leadership is working to turn the company from operating as a startup to an enterprise business. Fun work environment, with office events and casual work place.
Cons
Leadership changes frequently, problem retaining good employees due to poor compensation and benefits that were acceptable as a startup but not good enough for an enterprise company. Company has a lot of one size fits all policies that were put in place to deal with issues around call center employees that are often temp workers that are being applied to corporate exempt employees. This often makes employees feel they are being treated as less valuable to the company than their competitors. Not willing to make adjustments to keep SME's heavily dependent on Vendors to provide SME knowledge. Often hiring external resources rather than look for internal opportunities.