Purpose-Driven Work with an Inspiring Team - Perinatal Behavioral Health Coach FamilyWell Employee Review

Flexible hours, make your own schedule, very supportive team, inclusive, kind working environment, remote, manageable admin work

Remote so we can’t physically meet our coworkers. As a coach you’re a contractor so if a patient doesn’t show up you don’t get paid. Which can be annoying.

You have the comfortably of working in your own home. Do not have to worry about commuting anywhere.

My experience working at this company has been very challenging. Leadership and management practices need significant improvement, particularly within the Revenue Cycle and billing areas. There is inconsistent communication between departments, which makes it difficult to maintain a steady workflow or ensure that everyone is aligned. Management often lacks professionalism and transparency. Concerns are not addressed constructively, and there have been instances where discussions about colleagues and clients occurred in settings that did not feel appropriate. Although leadership states they have Revenue Cycle Management experience, it is not consistently demonstrated in day-to-day operations or decision-making. There is also a noticeable disconnect between upper leadership and the realities of staff and client needs. Decisions sometimes appear driven more by financial priorities than by operational quality or employee support. Providers are frequently allowed to dictate processes that should fall under the billing or RCM team, which leads to confusion, errors, and inefficiencies—especially for anyone with true RCM experience. Overall, the environment would benefit greatly from stronger leadership, improved communication, updated processes, and a more supportive culture for employees and clients.