Pros
You have an opportunity to help commercial and residential customers and their gratitude can be extremely satisfying. Atmosphere was pretty laid back and they are very flexible for part time students that are also taking classes or are in high school.
Cons
Lets get one thing out of the way. If you are working here part time be prepared to be paid minimum wage and never get a raise. Even if you are working Full Time expect to not be paid what you deserve and fight tooth and nail for every raise you get. A part timer can make more as a new employee at Casey's or McDonalds The billable system is flawed, and if you are working on the residential bench management will hound you over billable that was designed around commercial contract billable. This leads to bonuses based on billable being hard to get on the bench unless you cherry pick easily fixable machines. Most all management duties have been piled onto one person and they do not have the ability to keep track of everything. This is not due to any lack of their ability it is just that they are doing a job meant for 2 people. This leads to your direct manager being constantly stressed and work will be sloppy/go unfinished/or forgotten entirely. Different people in management will also give you different answers to your questions. They are not on the same page all the time and seem to have different philosophies when handling customers. Employee retention is terrible due to low rate of pay and high expectations. Management will constantly ask you to put in more work but when you do they will avoid yearly reviews and pay raises. Promises of reviews are regularly broken or delayed for months. Sometimes being ignored altogether.