Pros
Good benefits, nice coworkers.
Cons
Long training period (up to 6 months). Low morale, so many people hate their jobs. Most stay because they're comfortable and maybe not very ambitious. Low pay, starts at about 31,000 a year, you have to work 2 years before you can apply and test to become a level II operator which I was told gets about a $1-$2 raise. Very long and late hours, youre either going to start on overnight or late evenings ( working till midnight) not for people who like spending time with their family or have any type of social life (no weekends off). They have a very strict late policy, you cannot even be 1 minute late, no matter the traffic. You waste about 4-5 hours of your day sitting in a dark room, alone, watching the same tired reruns until your live game starts. Even if you're finished with everything and you have 2 hours left in the day you cannot leave early. There's really nothing to move up to besides level III operator or supervisor if you can do enough brown nosing.