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FGX International

Part of Essilor

Is this your company?

They just keep getting worse. - Field Service Representative FGX International Employee Review

2.0
29 Jan 2015
Recommend
CEO approval
Business outlook

Pros

Somewhat flexible schedule for what seems to be a fairly reasonable pay rate for a job that sounds like it would be fairly simple if it was not so complicated.

Cons

* Last minute changes in project deadlines. * Multiple daily emails * No consideration for your time outside of this job. * The unrealistic expectations of loyalty & dedication, but yet they offer less than one full days work (depending on the size of your coverage area) almost every week and no benefits for reps. * Newly implemented pay structure now pays less because they deleted our per store "admin pay" from $2.55 per store to $0.05 per store. Although they started paying mileage & calculated admin time rather than a set amount per store & gave us a $1/hr increase, the way it's set up, you actually get paid less. * Hourly pay rate sounds good until you realize that most accounts don't even pay a full hour. * Lots of boxes clutter your car/house with materials for projects. * Very unorganized company. For example, you may get a project that is assigned in all of a particular grocery store in your area. They may change the schedule 2 or 3 times before the project is over. You may have your DM call you on Friday at lunch and tell you that you need to go take care of it right then even though you've already scheduled the project with the store already because that's what your instructions tell you to do. * No pay for the time it takes you to deal with all the boxes they send. No pay for the time it takes you to print stuff off. No pay for the time or gas you spend driving to a store to find they don't have the display you're supposed to be setting. No pay for the time you spend on hold when you're trying to call retail support (the office). No time paid for spending an hour on the phone with your DM talking about work. No time paid for making pre-calls to the stores. No pay for the time it takes to read & respond to all the emails. No time paid for reporting why you went over 5 or 10 minutes because they don't give you enough time to start with to do the service. * Different stores in different areas get the same amount of time. For example, one account pays 20 minutes to service the reading glasses fixture. If you're in a high volume store and you get 2 boxes of product to put out, it will likely take you longer than 20 minutes to open 60 or 70 packs of reading glasses and put them on the fixture according to the plan-o-gram. Yet, you have to report to your DM why it takes you longer than 20 minutes to do it, like you're trying to get over on the company. Yet in a low volume store that only gets maybe 20 pieces in to put out will pay the same 20 minutes, which is more realistic, especially since they want you to clean the fixture, replace broken pegs, place orders, and write up damages. That's a lot to get done in 20 minutes. * Last minute company shut downs, for example, the one we had in December that shut us down from early December to after New Years, which meant no pay during Christmas. * I could go on and on... and on. It used to be so much better, but it has progressively gotten worse.

Explore other reviews about FGX International

5.0
8 Feb 2024
Recommend
CEO approval
Business outlook

Pros

Great company to work for, plenty of room for growth!

Cons

Learning the several different departments can be difficult in the beginning.

3.0
13 Mar 2026
Recommend
CEO approval
Business outlook

Pros

Good stock options and decent benefits

Cons

Not a strong Culture. individual contributors are great. management,does not often support the individuals just the P&L.

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