Customer Service Advisor - Customer Service Advisor FARFETCH Employee Review

2.0
1 Feb 2019
Recommend
CEO approval
Business outlook

Pros

Great View from Office located in the heart of downtown la. Great employee discount for first purchase.

Cons

Again located in the heart of downtown la which means heavy traffic volume. High turnover, unstable schedules, leadership is not informed of policies and will be quick to shift the blame on associates. Focused more on numbers than quality. High stress with very low pay. But everybody wears designer so you would never know.

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FARFETCH Response
7y
Thank you for your feedback. We're proud of our amazing global offices and the great benefits and perks we offer our people! We're sorry to hear your negative comments; we work hard to provide our employees with a brilliant place to work through our inspiring mission, inclusive culture and competitive salary offer. We're committed to fostering a culture of conscious inclusion and equality through our policies and processes.

Explore other reviews about FARFETCH

5.0
8 Jan 2026
Recommend
CEO approval
Business outlook

Pros

Amazing culture, managers, trainings, salary increases, and benefits.

Cons

Constant layoffs, rough customers at time, but nothing much more.

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FARFETCH Response
5mo
About your constructive comments, we appreciate them, and we will consider them. Let’s continue building the future of Farfetch, together.
3.0
27 Apr 2026
Recommend
CEO approval
Business outlook

Pros

The people and company culture used to be great.

Cons

Company was sold and everything went down hill. No room for growth.

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