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      FARFETCH

      Engaged employer

      FARFETCH reviews

      Worst Customer Service Department in Luxury Fashion Industry - Customer Service (B& W) FARFETCH Employee Review

      1.0
      3 Mar 2018
      Customer service (b& w)
      Recommend
      CEO approval
      Business outlook

      Pros

      - Company Discount - Friendly environment (not in Customer Service) - Free breakfast - Nice Office

      Cons

      - patronizing and bully management - company does not treat Customer Service agents as other company workers, you feel discriminated - micromanagement at its "best" - HR department useless and pointless - No pay-rise and low pay I could talk about "cons" forever

      Explore other reviews about FARFETCH

      5.0
      8 Jan 2026
      Private client advisor
      Recommend
      CEO approval
      Business outlook

      Pros

      Amazing culture, managers, trainings, salary increases, and benefits.

      Cons

      Constant layoffs, rough customers at time, but nothing much more.

      avatar
      FARFETCH Response
      4mo
      About your constructive comments, we appreciate them, and we will consider them. Let’s continue building the future of Farfetch, together.
      3.0
      27 Apr 2026
      Sales assistant
      Recommend
      CEO approval
      Business outlook

      Pros

      The people and company culture used to be great.

      Cons

      Company was sold and everything went down hill. No room for growth.

      1
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