Operations Coordinator - Operations Specialist FAM International Logistics Employee Review

Problematic leadership begins from the top of the operations department and continues through middle management. The person in charge is an abusive, hostile, and micromanaging dictator running a sort of "girls club" with lower management. I witnessed her arbitrarily change a schedule, impacting a lower level employee's doctor visit which was planned in advance. She then demanded the employee take vacation time or sick leave in order to accommodate her scheduling whim. She has loud, inappropriate, and hostile comments in front of large gatherings of other people. She will attempt to publically humiliate and name call in front of other employees and seems prioritized with asserting her power instead of practicing any sort of leadership methodology. She heads an army of like minded women who fully comply with her bizarre and archaic business practices, and tell her exactly what she wants to hear- manipulating employees comments and engaging in petty office gossip. This is not done behind closed doors, but instead in front of employees or through loud "whispering." The company dishes out titles like candy, so a new hire can expect a bizarre and incomprehensible chain of command with several "Department Heads" and "Managers" dictating policy and procedure. They almost never agree on each others advice or methodology, leaving new hires to figure out their own way. Self-educating or self-training on the job is difficult as FAM International has developed a bizarre system of filing based on paper and disregards emails and modern forms of communication and client relations. The leadership is compartmentalized in a way nobody seems to understand, which leads to tyrannical micromanaging and abusive business practices. The entire business centers around aviation security and provides a logistical supply chain for private aircrafts (clients) and security firms providing executive protection work (vendors). To the surprise of anyone who has ever used email or outlook, the preferred method of office communication is printing out every email ever received, stapling them in a folder and writing notes on them. Let me just reiterate that. EVERY EMAIL is printed out and stapled to a folder, and correspondence takes place in the form of hand written notes on the folder. Oddly enough, very few people in the organization seem to understand this is a bad idea. The pay is far below comparable security firms, starting at $14 an hour. Eventually after a training period you can hope to receive around $18 an hour. From what I understand and have no trouble believing, turnover is constant. The rapid change of employees combined with intricate and bizarre operations practices has resulted in personal variations to the bizarre practices. Every day there is some major operational "catastrophe." As far as I can see, these "problems" are self-created by management who then grandstand on their ability to solve their own problems. Finger pointing is constant. Night shifts are blamed for the day shifts problems, and oddly enough everyone complains on how poorly trained employees are. Still management believes they are running a finely tuned machine. I cannot warn potential employees -and clients for that matter- enough. During interviews potential new hires will be promised the world, potential for growth, benefits, and raises following the successful conclusion of the training period. There are red flags everywhere, I urge you to look at them and during the interview when they ask, "Do you have any questions?" Ask the following: 1. What is the turnover rate at this company? Why do so many people leave? 2. When can I expect the training period to end? What can I expect the pay increase to be? 3. Why do I hear so much screaming and chaos in the ops room? 4. Why is everyone always walking towards the printer every 30 seconds?