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      F&I Express

      Part of Cox Automotive

      Engaged employer

      F&I Express reviews

      Poor Executive Management; Awards > Quality - Anonymous employee F&I Express Employee Review

      2.0
      6 Mar 2018
      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      The team I worked with on a day to day basis was stellar. The Support, Development and Product departments are the hardest working teams there and the work that those departments did together was amazingly cohesive and collaborative.

      Cons

      Executive management repeatedly made promises to current and potential clients without consulting other departments or teams. This caused unrealistic project timelines both internally and externally. Executive management would force development to re-prioritize their work on a weekly basis causing further delays on projects that had previously been a priority. Support and Product spent a large chunk of their time putting out fires with angry clients because of the delays caused by unrealistic promises and time frames by management & sales, severe under-staffing in multiple departments and a lack of communication from the top down. The company seems to be more focused on how they are perceived by clients than the quality of the work they do for clients. Awards > Product Quality. Example: employees were "encouraged" to vote for the company in a Best Places to Work poll as well as push clients to vote for the company in an industry award poll. After reading this review, I wouldn't be surprised if they "encourage" employees to review the company here to improve their rating. Much like other companies, they have copious amounts of meetings that accomplish little to nothing but taking up people's time. When asking a question in a meeting, expect to get interrupted halfway through your answer or cut off completely. CEO is a micro-manager which gives the impression he doesn't trust the managers he has appointed.

      avatar
      F&I Express Response
      8y
      At F&I Express we strive to provide a healthy, supportive work environment. • The Best Place to Work in DFW required us to give the emails to all employees. We encouraged people to respond but we did not tell them how to answer. We ended up being a finalist. • The Dealers Choice Awards for F&I Technology is voted on by our customers. The people sponsoring the award tell all companies to get dealers to vote. We sent a link to our Dealers encouraging them to vote. The dealers complete the surveys on their own. We did win the award as the Top Provider of F&I Technology. • Key components of our Culture at F&I Express are communication, collaboration, and transparency - which requires people to meet. The various teams have Agile Stand-Ups for 15 minutes each day and everyone gathers for the 10-minute Daily Huddle. The Daily Huddle is an important part of our Culture where we review key company metrics, recognize employees and make general announcements. • F&I Express has tripled the employee count over the past 14 months. Our customers are a priority at F&I Express. As we grow, we continue to evolve. The meetings are needed to improve and modify our software to stay ahead of the curve.

      Explore other reviews about F&I Express

      5.0
      10 Apr 2023
      Product manager
      Recommend
      CEO approval
      Business outlook

      Pros

      Great Pay Great Opportunity for Advancement Fair Leadership Excellent Training Promotes From Within

      Cons

      None to mention other than the occasional long hours, but that is to be expected with the role

      1.0
      20 Jan 2019
      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      There are some nice, genuine people who work there. The product they provide is helpful in the industry they serve.

      Cons

      I wish it was possible to give zero stars. I look back on my experience and I realized I rarely had a positive moment there. Most people were not nice and drama was encouraged to turn others against each other. Management is two-faced and it appears that they’re only in it for themselves. I’ve overheard many conversations from managers that included fat-shaming and name calling about employees. They also love to throw you under the bus without question because it’s easier than taking responsibility for their own actions. If you’re looking for protection as an employee in case you are harassed, you are NOT going to get it. There was only one HR person and it seemed impossible for that person to stay unbiased most likely for fear of repercussions from other members of management. It’s pretty sad to see, but you had to keep working through the harassment. The CEO is aware of the issues past and present, but turns a blind eye to everything. The negative reviews posted here before are accurate and I have witnessed those same things when I was there. I don’t want anyone else to ever experience this environment, but if you work there and experience these things, stay strong and keep your chin up. Report bad behavior no matter what. There are no promises that anything will be done though. Hopefully management will read these reviews and understand how serious this is and make a positive and healthy change in management and culture.

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