ExtraHop is currently in a state of chaos, which creates a culture of miscommunication and mistrust. Unfortunately, over the past few years almost the entire management team was turned over and the culture shifted from people, product, quality focused to cutting, obey, bottom line focused. With that, many valuable contributing employees were pushed out (let go). This leaves many newly established teams (HR, Marketing, Legal, Sales, Finance) and a BIG gap in knowledge and overall continuity. Rather than promoting from within, many new employees have been brought in and unsupported on learning business processes and systems. All the change has created teams that are in a constant state of reactive, rather than proactive. With the inconsistency, there is little understanding on how to make effective decisions and/or decisions are “pushed down” from the top with no reasoning of why. Many times, it seems that tenured employees’ perspectives are not valued or considered. Management/ HR communication is either nonexistent or off-mark. In many cases, employees (and people managers) are left wondering the direction to steer. A few examples include no clear documentation on paths to promotion and no raises given in 2022 with zero communication. Additionally, ExtraHop has no formal anniversary appreciation program, leaving employees left to wonder if their contributions are valued.
