Healthy work environment - Customer Success Manager Extole Employee Review

Extole has a great team with good balance and a lot of highly competent team members

some things get shoved under the rug, product updates take longer than they should, things get ignored

Good company culture, promotes collaboration. I enjoyed working with the engineering and product teams. You'll probably work with people that you really like here. Server code is pretty well architected. The product is generally good - extremely customizable, but very technical. Pay was acceptable.

Leadership is concerning, their disagreements and resentments toward one another are not hidden from the company at all, which doesn't exactly inspire confidence. The company has been around for a long time (~10 years) and has not gone public or been sold. We seemed to be on the edge of profitability for a long time, I have no idea if there was interest from potential buyers. There was a round of layoffs in 2023 which followed months of the CEO reporting how "well" we were doing, so that came as a shock. Since the product can be so customized, we basically sold any use case we could, which lead to some highly technical customizations that frequently broke and caused a massive amount of stress to all involved.