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Extended Stay America

Is this your company?

You’re just a number - General Manager Extended Stay America Employee Review

1.0
14 Oct 2024
Recommend
CEO approval
Business outlook

Pros

Pay is decent, benefits package is admirable.

Cons

They micro manage you and allow no feedback from the people who are running the day to day. They do not allow enough staff to run the hotel properly, they put no money back into the asset, purchasing is not efficient and budgets do not allow hotels to get needs met. You may be a GM but you are expected to be Head Housekeeper, inspecting 60-122 rooms daily all while maintaining the needs of the Corporate Office, Sales, Staff, Guests, Purchasing, Payroll, A/R, all while not having enough staff to stay on top of it all and do not expect any help from the higher ups if you need it. My District Manager told me it wasn’t his job to manage the hotel for me. Higher ups know their clientele creates an unsafe environment and they do nothing to ensure staffs safety. Leaving 1 person at the hotel with over 100 rooms sold even after I was held at gunpoint. Corporate could not even acknowledge the incident with a phone call to ask me how I was doing, or provide solutions to ensure our safety. If you don’t like how you are being treated, and the toxic environment which you are expected to perform in don’t bother notifying HR either if you are lucky to have them answer your call there will be no follow through. The ball gets dropped every time. After being held at gunpoint my mental health declined and nobody tried to assist me or acknowledge what happened NOBODY.

Explore other reviews about Extended Stay America

5.0
21 Apr 2026
Recommend
CEO approval
Business outlook

Pros

My location was very nice and the guests were wonderful.

Cons

Employee retention is difficult in this market/

5.0
14 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Great leadership from management! My GM has really taken me under her wing and ensures I have all the knowledge & tools available to be the best I can be. She goes above and beyond for the entire staff, consistently shows her gratitude, and never asks anything of the staff that she isn’t willing to do herself! Customer service is my favorite line of work and the only work I’ve ever done. ESA is my first hotel job, and I feel so at home with the company. When I was initially hired, I was just looking for a way to make ends meet. I’ve been with ESA for over 90 days now, and I have grown to love being a part of this company. I am in it for the long haul, and look forward to growing with this company and advancing my career!

Cons

I have no cons. My employment so far has been amazing!

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