Senior CSM Feedback - Senior Customer Success Manager Experian Employee Review

Great work culture! Everyone is welcoming. I really like the work-life balance.

There are really no cons that I can think of.

Decent salary & benefits, monthly no internal meeting days

Friendly reminder that HR does not care about you. They care about staff with seniority, whom they will allow to retaliate despite that being against company policies. Think twice about reporting the higher ups because it will come back to haunt you, guaranteed. Also, AI is the only thing that matters anymore. Watching the volume of once-impressive colleagues become so single and simple minded through constant AI usage is not only disappointing but genuinely alarming. Thinking for oneself is no longer the standard, it seems, and speaking against such unfettered use of AI in all things will get you professionally ostracized.