Pros
Strong specialist IT consulting services in the role Desktop Support Analyst on Windows and Mac platforms for multi-site departments Multilingual: Bilingual French / English, oral and written for national and international large-scale prestigious companies in Canada and ensure the company’s needs are with more than 5 years’ experience reflecting my strong talent and exclusive customer professionalism and manage multiple technologies with ability to quickly assimilate new technologies.
Cons
Providing a high degree of customer service, having impeccable appearance in customer-facing customer, phone emails, remote tools assistance, web channels support including deliver customer focused trouble ticket systems business customers report documentation, solve, maintain, documentation, coordination, tracking, escalation and follow up of all incidents and closure tickets.