Pros
Great waxer training program Good way for new estheticians to gain experience waxing Work with many wonderful colleagues and guests
Cons
Unethical management practices (i.e.: changing pay structure, no breaks for Guest Service Associates due to understaffing, repeatedly adjusting expectations and goals to reduce employee pay) Constant staff turnover, both in management and at associate level Untrained or incompetent staff responsible for booking reservations and handling account information No time off-must always find coverage for shifts even if adequate advance notice is given Rigid scheduling expectations-must work 2 days, 2 nights, and 1 weekend day at many centers Unreasonable late guest policy-if a guest shows up 9 minutes late for a 15-minute appointment they must be seen and serviced by the waxer, despite this creating a domino effect and all subsequent appointments being affected Inadequate time alotted for some services and booking of multiple services in a single 15-minute time slot Excessive pressure to sell products Only 5% commission for waxers on services performed, which is significantly reduced when guests purchase a package, as waxers receive commission on the adjusted package price as opposed to the regular price of the service (Guest Service Associates are compensated for selling packages while waxer's commissions are reduced) Only 10% commission for waxers on products sold Fast-paced, high pressure environment-speed of waxing emphasized over quality of service performed