Essilor - Customer Service Advocate EssilorLuxottica Employee Review

Excellent benefits and good platform to start your career

More options for health benefits

- Generally, helpful co-workers. - Strong / iconic brands with dominant market positions. - Meta partnership / Smart Glasses is an exciting growth area. - Privilege of making incorrect business decisions that still yield positive outcomes.

- Low technology stack leading to many manual processes that are ripe for some level of automation. All work is basically conducted in Excel. - Company is extremely retrospective in its internal reporting versus focusing on predictive and prescriptive analyses that could be more value add. - Rank has its privilege mindset - Upper management lacks accountability for its decision making, putting the onus on lower level analysts to justify their business decisions which, many times, are made based on pre-conceived notions prior to any analytical rigor. - Similarly, many senior leaders can be abusive and outright disrespectful, which lead subordinates to take an "emperor has no clothes" philosophy when dealing with them. - Culture of fire drills with respect to assignments leading to unrealistic deadlines for critical work which compromises quality and completeness. - Company, many times, confuses tactics with strategy. - Poor communication with respect to all aspects of the business. Teams generally work in silos and crucial information is shared on a need to know basis.