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      Esri

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      Esri reviews

      Great benefits, but bad management. - Technical Support Analyst Esri Employee Review

      2.0
      11 May 2020
      Technical support analyst
      Recommend
      CEO approval
      Business outlook

      Pros

      Excellent benefits and decent pay.

      Cons

      If you want to succeed in this position you have to work long hours (minimum 45 hours a week if you want to hit metrics- and that's if the technology comes easy to you). During your first week of training, they mention if you are in this position for more than a few years you will get burnt out, which is true. If you want to move up in the company, it is very competitive. Management is poor and can be a bit shady due to lack of transparency and communication. It is challenging to succeed here, and it can be a "boys club".

      avatar
      Esri Response
      6y
      Thank you for taking time to provide your feedback. Results-based metrics are used to ensure support analysts are clear on expectations and can continue to deliver superior service to our customers. Team members receive mentorship and a variety of training opportunities to support them in achieving their goals. We understand these metrics can be challenging; however, they have enabled our employees to excel in their work. We recognize feedback is important to an employee’s career development and growth, and we will work with the management team on how to improve our feedback and coaching practices. Best wishes in your new career endeavor.

      Explore other reviews about Esri

      5.0
      17 Jun 2026
      Operations specialist
      Recommend
      CEO approval
      Business outlook

      Pros

      Great people and very flexible working conditions

      Cons

      There are no negatives to this job

      2.0
      12 May 2026
      Technical support
      Recommend
      CEO approval
      Business outlook

      Pros

      Esri pays your health insurance. A few extra holidays that other companies may not offer.

      Cons

      -Below average pay for California. Already a struggle living out here due to cost of living. -Support services is a mess. We have to bend over backwards for customers always teetering on scope of support. Might as not even have those guidelines anymore if it's a constant battle for internal resources to back you. -Constant releases of software that breaks customer workflows. Too many bugs. Lack of QA. -Whats the point of middle management if all decisions have to come from higher ups that have no understanding of supports day by day. -Unwillingness to let senior employees work from home. And if you do work from home they hold it against you if you want to apply to an internal position. Almost like a thinly veiled threat. -Other teams feel the need to steam roll support sometimes, often leading to fragmented relationships. -Lastly there is way too much work and never enough people.

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