A stressful experience - Leasing Consultant Equity Residential Employee Review

2.0
21 Mar 2022
Recommend
CEO approval
Business outlook

Pros

On site teams are fun to work with. Direct manager was great. They will teach you whatever you want to learn. Hanging out in luxury apartments all day has its perks Work with wealthy/well connected prospects who can be a great network to get out of EQR

Cons

talk a lot about mental health and work life balance, but if you tell them you are feeling overworked/stressed and need support, they do little to nothing to help. Allowing properties to remain understaffed = staff getting more stressed and burned out. started outsourcing certain job functions of the on site team. This resulted in less commission for sales team in some cases. Those who spoke out in disagreement were not looked at in a good light. Outsourcing was pitched as a way to “lighten the workload” but on site teams were still just as stressed, and in a lot of cases, making less $ in commission on top of it. Its a public company & they will be sure to remind you of that. Care more about the investors getting their money back than anything else. Pay seems to be decided at random. No idea why but I was earning 2$ less an hour than some1 who had less tenure/experience than me. Zero company culture, zero work/life balance. Not uncommon to work 10-11 hour days. Vacation package is subpar at best. Cried on my ride home often here. Felt so stressed I had trouble getting to sleep at night.

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Equity Residential Response
4y
Thank you for taking the time to share your perspectives; we certainly appreciate your comments highlighting your team, manager and our OTD team’s efforts. Your noted cons are of concern, however, as they don’t align with Equity’s values. Equity Residential recognizes the importance of both mental health and a strong work/life balance. We hope that during your time with us you looked into the articles and resources provided on ERNIE, including our 2021 #LeaseOnLife series, in which we shared resources on how to combat burnout with all our employees. Additionally, we frequently remind our employees of existing programs such as Equity's Employee Assistance Program, which is confidential and free of charge to all our team members. Thank you again, we wish you the best.

Explore other reviews about Equity Residential

5.0
28 May 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

great benefits and pay along with culture

Cons

don't have any at the moment

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Equity Residential Response
4w
Thank you for taking the time to share your experience with Equity Residential. We’re thrilled to hear that you’ve had such a positive experience and that our benefits, compensation, and culture have stood out to you. Creating an environment where employees feel supported, valued, and empowered to succeed is a key priority for us, and it’s rewarding to know that those efforts are reflected in your experience. Feedback like yours reinforces our commitment to investing in our people and fostering a positive workplace culture. Thank you for being part of the Equity Residential team. We appreciate all that you do and look forward to your continued success with us!
1.0
19 Jun 2026
Recommend
CEO approval
Business outlook

Pros

The communities are physically nice

Cons

The biggest problem is the current tour policy is sheer insanity. On-site staff are already burning out by headcount being reduced whenever possible, and on top of it, they have made tours unlimited (5 tours can be booked at once, and this can happen every 30 minutes, even for 1 person working). Leasing agents and on-site staff are going to leave, burn out, continue calling out causing further short staffing. PLEASE do something about this policy before our office staff disintegrates, it is truly awful.

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Equity Residential Response
1w
Thank you for taking the time to share your feedback and for your continued contributions to Equity Residential. We appreciate your recognition of our communities and the care that onsite teams put into creating positive experiences for residents every day. We're sorry to hear about your concerns regarding tour scheduling, staffing levels, workload, and the impact these changes may be having on employees and residents. We understand that onsite teams play a critical role in our success, and feedback about operational processes, resource allocation, and employee experience is important. We appreciate you sharing your perspective and specific concerns. Input from our onsite teams helps inform ongoing conversations about how we support employees while continuing to meet the needs of our residents and communities. We also encourage you to continue sharing your feedback with your HR Business Partner, leadership team, or through our confidential Call to Action Hotline (800-231-5699 or CallToActionHotline.com) so concerns can be reviewed through the appropriate channels. Thank you again for your honesty and feedback. We value the work our onsite teams do each day and appreciate you taking the time to share your experience.
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