Pros
-Building is nice, you sit in a cubicle but there is a nice view and lots of windows -People are nice and relaxed -Management is not hard on call center employees to meet goals, they try to make it fun, use contests -Ability to move up -They reward those who have real drive and talent. If you are motivated you won't stay in the call center for very long. It is a good place to launch a career from.
Cons
-The other call center employees: a wide variety of people and not all of them savory -because of the relaxed attitude you see a some people talk it up all day and do minimal work, without (seemingly) getting into trouble about it. you can feel satisfied that they probably won't go far in life -the work can be monotonous, but if you ask for special projects or volunteer yourself, you can get more varied work and that makes it more interesting.