Rough waters - Customer Success Manager Entrata Employee Review

The last couple years at Entrata have been interesting. When founder Dave Bateman stepped down as CEO, he remained on the board and hand-picked his replacement. His replacement has spent most of the last 18 months hiring his friends (primarily white males) to fill many key executive leadership roles despite there being highly qualified and diverse internal candidates that shouldve been more seriously considered. Mr. Bateman was forced to step away from the company earlier this year as a result of an email controversy. It was refreshing to see leadership respond quickly to what was a terrible situation and they deserve credit for handling the situation well. But it was also frustrating to watch because the leadership here at Entrata has been aware of his controversial behavior for many years leading up to the email incident but none of them chose to act on this knowledge until their hand was forced due to the fallout and public pressure from the media and industry following the email controversy. So while it was good to see the response, many of us feel strongly that because they knew he was problematic they shouldve worked proactively to remove him long before he did so much damage to the company and the brand. Another unfortunate trend here over the last couple years is the amount of key leaders leaving around the organization (some of them under mysterious circumstances.) Since the new leadership team has been in place we have been losing lots of important people such as an svp of product, our head of marketing, our cto, and our cpo as well as others which is really unfortunate because they were valuable members of the team and culture here at Entrata. In conclusion the company seems to be in a decent place despite some troubling trends. I’m hoping the new leadership will be able to listen to the people because many of us have given alot to Entrata and want to see it succeed.