Pros
Free drinks and peanut butter sandwiches Every now and then (if your shift allows it) you'll meet a great coworker who's in the same position as you where they had to take a job this bad. If you love every sport you will love this job. The work is sometimes brainlessly easy.
Cons
Before I get to this I just want to say this original review posted months ago was taken down. It's not even my original review but it covers every point I feel. You are getting paid just above minimum wage despite this being a slightly technical job that has serious consequences if you mess up. There are no ways to get better paid unless you impossibly manage to get promoted (see below). Almost no room for growth despite what your interviewers will tell you. There are people here that have been employees for 4+ years who have not moved up whatsoever. Turn over rate is ridiculous (by no surprise). Be prepared to see new faces almost every other week. Also expect to train them. Almost no communication with upper management. Supervisors, while sometimes friendly, were very clearly put in their positions because of nepotism. The only ones who weren't are the brand new part time supervisors who they needed but didn't want to give benefits. Absolutely no breaks on sometimes VERY long shifts. They get around this by requiring you to come and hour early to your shift which counts as a "break". Be prepared to eat food at your shared desk with no space in front of you. Bathroom breaks are a privilege with some shifts. Be prepared to get yelled at if you need to use the bathroom more than twice in one shift. Even if you are working full time hours you will not get those benefits. They "try" to avoid making you work that much, but it will happen frequently. Employee office culture was really bad. Talking was discouraged a lot because they have their "client intercom" on speaker instead of having a headset system. The managers will yap all night about inane topics, and the supervisors will chat (sometimes flirt) but if you're getting too friendly with your coworker you will be told to stop. Scheduling time off was a nightmare especially on holidays or anything else because the "time off calendar" let people who work full time get full reign of the days off while the rest of the 100+ employees had to fend for themselves or hope to be covered by a stranger. This could easily be confirmed because when you look at the calendar it was the same 10-15 names every single time. No special pay for holidays. Yeah. Hope you're not to bitter about that as you cover a surfing competiton from 10-2 am on new years eve! Snowstorm coming? Roads closed? Travel ban? Expect to be forced to work when the other sections of the company are closed. But don't worry they'll put you in a hotel room and pay for about 5 rooms so you're forced to sleep in the room with other employees! Don't like this? Thats a write-up! Are you new? Maybe the managers don't really like you that much? Well be prepared to get the literal bottom of the barrel shifts where you listen to audio and nothing else for 5+ hours. Doing one of those radio shifts? Don't dare look at your phone despite your only stimulation is looking at an audio line move up and down for those wonderful 5+ hours. Scheduling can sometimes be fluid where you need to check your schedule every single day to make sure they didn't tack on another shift 4 hours earlier than the one you already had. Didn't see that? Expect a nice snarky call from a supervisor asking why you didn't show up. That's another write up by the way. Some months of the year have literally no hours, but way too many employees. Full timers, of course, get most of these hours and you'll have to beg to even reach 15 hours a week. Other times there's so many hours that you quite literally become swamped and have shifts one day that end at 2am and then you're waking up bright and early for your 10am shift tomorrow morning. There's no in between. Expect to hear the upper management yelling at their foreign tech guys almost every day because of the language barrier. Yeesh. You think I'm writing this because I was fired? Think again, this place is desperate for workers but they don't show it. It takes a lot to get fired from this place even at your worst mess-ups. But you will get punished by them giving you either abysmal hours (overnight, 4am, 11PM-3am, etc) or no hours at all.