There is not a lot of accountability so when someone tells wrong info to a caller then that blame falls on you in the next call
You have to be used to being yelled at and most of the time being for mistakes made by other phone reps who give wrong info or mainly stemming from the processing side of things that just put wrong info on file
There is mandatory Extra time that is required for basically the whole year
There is barely any availability to take time off since the dept is very under staffed
You only meet with your manager or your team maybe once every 2 months for 30 minutes
The calls get so mundane and there is no variety in the work
It is hard to progress in your position.
Being remote is isolating and it feels like you are on your own a lot (which may be a pro for some people)