The Worst Culture I've Ever Worked For - Client Service Specialist Empower Employee Review

1.0
11 Nov 2022
Recommend
CEO approval
Business outlook

Pros

There are no pros that I can list at this time

Cons

I am micro-managed to death. I was part of the recent MassMutual acquisition and the process could not have been worse from a change perspective. I am demoralized and disrespected every single day. I have been doing this type of work for over 25 years and starting next week, I am required to enter how I spend every minute of every day in an Excel Spreadsheet. I have zero flexibility and work/life balance does not exist in this company.

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Empower Response
3y
Thank you for your helpful response. We understand integration can be challenging and we value and encourage associate feedback so we can improve the associate experience as we bring companies together.

Explore other reviews about Empower

5.0
18 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Empower fully supports work life balance. They also support and encourage community service. I like the fact that they match not only by monetary contributions, they also match actual volunteer hours with money. Management at all levels is committed and invested in you professionally and personally.

Cons

None that I have found.

2.0
22 Jun 2026
Recommend
CEO approval
Business outlook

Pros

It is a consistent paycheck in an industry that isn't going anywhere. The benefits are average to slightly below average. If you are lucky, your immediate manager will be a real person and not just a faceless suit.

Cons

A caution to the culture : Empower is more interested in APPEARING to be a good place to work instead of actually being a good place to work. The employees were instructed by HR to leave a Glassdoor review IF we enjoy working at Empower. They made no mention of everyone leaving honest feedback regardless of their feelings about the company. That is incredibly telling about the culture and priorities of the company.

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