Unreal - Anonymous employee Empower Employee Review

1.0
25 Apr 2017
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Cafeteria food is ok most days- office looks decent and some of the benefits are ok at best. The hiring process isn't bad either.

Cons

Been in the call center a few years, been slowly going downhill. Management doesn't care about those who do the work and get the stats right. They only care about the couple of girls who flirt with them all day rather then helping clear the queues. One girl just got hired she had been on disability from her old job because she was drinking and got injured they seem to love her because she flirts with them. Seems a bit fishy to me that she gets away with what she does. Pay is very unfair and new hires are hired on with less experience and paid higher than older employees. They use old technology and can't get with the times totally unorganized. Benefits are also not good.

Explore other reviews about Empower

5.0
20 May 2026
Recommend
CEO approval
Business outlook

Pros

Great place to work, lots of growth opportunity

Cons

None right now, the pace of change can be challenging to some

5.0
11 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Many smart people genuinely want to grow & succeed; An excellent long term strategic vision backed by long term oriented investors; Ample growth opportunities at a business that is very well positioned for long term growth. Leaders that genuinely care about their people. Remote work is truly an advantage - just the lack of a commute makes a large difference. Opportunity to be at the ground level of a company that will develop a much stronger national brand over the next decade.

Cons

Delivery & Execution are areas that are truly challenging in the high growth/evolutionary environment that Empower is in today. Cultural changes are happening within the business that create some competing priorities, though Sr. Leaders continue to lead through this. Working with people across the US means don't expect a normal schedule - early / late starts and working lunches are the norm.

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