Pros
Only good thing is that they are pretty flexible about requesting time off, if you do it 5 days in advance.
Cons
Was a great place to work for (in the beginning). Has turned into a call center with unrealistic expectations as far as performance and as far as attendance/point system. severe micro management. Under paid for the workload that now has been placed upon us. Alot of turn around with new hires due to stress and other issues. Used to be happy to go to work now it's hard getting out of bed to go into that place. Still work there. Pointed for 1-30 mins late log in- even if the computer is slow starting up , frequent technical issues. The morale is down. Employee voices are not heard. Wouldn't recommend this place to anyone anymore, but , I used to have how amazing it was (years ago). Used to be flexible with time off requests family emergencies , etc. Not anymore. Search merged with support which means duties that we're usually split, are now required by everyone, which causes you to have to remember an overwhelming amount of information as opposed to being able to focus soley on your position (search only/support only) and being the best at it. Policies for us change DAILY and they expect us to remember all these changes if not you are pointed on quality/performance.
