Pros
Working as a Customer Success Manager at TELUS Health has been an incredibly rewarding experience. The company truly lives its values — caring for the well-being of people, fostering innovation in healthcare, and empowering teams to make a real impact. As a CSM, I’ve had the opportunity to build meaningful relationships with clients, helping them implement and optimize digital health solutions that genuinely improve lives. TELUS Health encourages collaboration across teams, and leadership is supportive, transparent, and invested in both personal and professional growth. The culture stands out — people are passionate about the mission, open to new ideas, and genuinely want to see each other succeed. It’s fast-paced and evolving, but that’s what makes it exciting; you’re always learning and contributing to something bigger than yourself. Overall, TELUS Health is an amazing place for anyone who wants to combine customer success, technology, and healthcare innovation in a meaningful way.
Cons
Siloed teams: While collaboration is encouraged, some teams still operate in silos, making cross-functional communication and alignment a challenge at times.