Good culture, but layoffs from mergers hurt morale - HRIS Analyst Embrace Pet Insurance Employee Review

Work life balance and getting to work from home

Since IPH acquired Embrace, employee morale has steadily declined. Many of the positive aspects of working here have been eliminated. Benefits were reduced, the majority of the IT department was laid off, and holiday bonuses were discontinued. Employees were told that although our PTO was being reduced, we would now have a company-wide “Wellness Day” as part of the new benefits. We were specifically informed that all IPH companies would be closed on July 2 and July 3, with July 2 designated as our Wellness Day. Then, about six weeks ago,management sent an email stating that those promised Wellness Days had been revoked and employees would be expected to work after all. Experiences like this have made it difficult to trust leadership. Repeated changes to promised benefits and perks have left many employees feeling undervalued and disappointed.

The ability to work remotely.

The company shows a clear lack of direction, making it difficult to understand priorities or long-term goals. Day-to-day operations often feel reactive rather than organized. Micromanagement is a significant issue. Employees are expected to notify leadership whenever they step away from their computer—even during scheduled breaks and lunches. This level of monitoring creates an environment that feels more about control than trust. The reporting structure is inconsistent and confusing. During training and nesting, employees are expected to report to multiple leaders instead of having a single, reliable point of contact. This leads to conflicting guidance and unnecessary frustration. Leadership communication is often discouraging. Repeated references to previous trainees who did not make it through training are used as a warning, which undermines confidence rather than fostering growth or support. Training itself is underdeveloped. Materials are not tailored to different learning styles, and the presence of frequent typos and grammatical errors makes the content feel rushed and unprofessional. Compensation does not align with expectations. The role requires absorbing a large amount of information quickly in a fast-paced environment, yet the pay does not reflect the workload or pressure placed on employees.