4.0
7 Apr 2026
Current employee, more than 3 years
Makati City
Recommend
CEO approval
Business outlook
Pros
1. Competitive salary & benefits Often higher than typical BPO rates Some roles offer WFH or hybrid setup 2. Good work-life balance (client-dependent) Flexible setup in many roles Less toxic than traditional call centers
Cons
1. Client-dependent job security ⚠️ If client ends contract → employee affected Even regular employees can be laid off 4. Career growth & salary increase not guaranteed No annual increase or promotion path