Pros
Coworkers were great, and it’s a decent starting point for someone trying to get into tech and build problem solving and communication skills. The training is pretty thorough too. They give you about a month because there’s a lot to learn and the systems can be overwhelming at first.
Cons
Management is really hit or miss. Some managers actually know their stuff and help out, while others have little to no technical knowledge, which gets frustrating when you need help and start wondering how they even got the position. Raises are pretty much a dollar a year no matter how hard you work.
Be ready for nonstop back to back calls, long hold times, and dealing with rude sales agents and merchants everyday. The workload and stress honestly don’t match the pay at all. There’s barely any room to grow either, the only real move up is going to L2, which is basically more calls for only a 50 cent raise.
Communication between departments is bad, and management mainly cares about call times and metrics, so the job feels more like a glorified call center than actual tech support.