I wanted to love working here, but I gave up on EDJ when they gave up on me.... - Service Specialist Edward Jones Employee Review

3.0
28 Jan 2019
Recommend
CEO approval
Business outlook

Pros

Great health, vision and dental insurance Excellent IRA/401K match Company performance-based bonuses issued quarterly - From $500 to $1200 Jeans days - Some free. On days that you pay for them, the money goes to charity PTO Clean and organized cafeteria areas Training - Upon hire The luxury of having a Fortune 500 company on your resume Nice buildings Covered parking with lots of parking space Accessible from highways The ability to work from home with some positions

Cons

*You're expected to develop yourself - Minimal assistance from leadership *Principals are rarely seen on site *Business professional dress code, however many people are skating by with business casual, even as leaders *Cubicle farms! You can hear people next to you chewing, opening lunches.....If you have misophonia really bad, don't work here unless you work from home. *Not enough meeting rooms *False sense of hope instilled upon hire - You'll believe you're apart of a family, that you can advance through the firm, and that everyone has your back - until someone sits on you for attempting to advance in the company *You'll rarely see people of color in leadership positions *HR is out of sight, out of mind - There isn't a constant presence of HR. *Most of the positions offered are on the phone. *You'll be trained to know more than your leader knows. Don't expect any assistance from leadership. *Lots of nepotism and favoritism - Mentoring is only offered by leadership if they like you. *You're encouraged to walk, network with your peers, attend town hall meetings and to enroll yourself into courses for training. Bu, if you work in Service or in a position where you're constantly on the phone; you only have two 15 minute breaks and a 30 minute lunch. If you use ACW "too often," they are constantly talking about numbers. Its annoying. With that short amount of time, how are you expected to: Get into shape, attend Business Resource Groups and network when leadership is constantly breathing down your neck about numbers in a department? *Leadership constantly changes "the rules" to call reviews and how your performance will be based. This has only recently happened to me. I don't like instability, so I quit.

Explore other reviews about Edward Jones

1.0
23 Jun 2026
Recommend
CEO approval
Business outlook

Pros

- Decent benefits programs. - Teammates who cared about the quality of work they provided and the people they worked with. - Direct superiors who were people of integrity that I respect immensely and wish nothing but the best for.

Cons

- Recent removal of remote work for all associates regardless of how long they had worked remotely previously (13 years in my case). This push to onsite work will damage long term profitability and likely cause a mass exodus of talented associates (if it has not already). - Massive amount of offshore outsourcing that has greatly reduced the quality of work at the home office. - Lack of flexibility regarding work schedules that has severely damaged work-life balance.

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